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Have questions or need help about our Proprietory GPS Tracker/Emergency Medical Alerts, contact us at Support.


All GPS tracking/Emergency alert electronic devices require a connection to the GPS satellite service and Cellular network service providers to work and operate properly, services may not always be available in all areas. Smart trac uses multiply service providers in different countries throughout the Globe to offer maximum coverage. We recommend that you check the coverage in your area by going to and checking the coverage in the area the device will be operating 

How to Insert a Sim Card.
 Click on link.

Returns Policy: Returns will be accepted for a refund within 30 days from purchase providing the product has been, unopened in the same packing, unused, with the sim card not activated and in the same condition as sent out. Customer must request RNA for all returns from the support team and quote this number on all correspondence. Customer is responsible for return postage and insurance. 



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